Privacy Policy

PRIVACY POLICY

At Playwlucks we take the protection of your personal data seriously. This Privacy Policy explains what data we collect when you visit playwlucks.com or shop with us, why we collect it, how we use it and what rights you have under the General Data Protection Regulation (GDPR).

1. DATA CONTROLLER

The controller responsible for processing your personal data is:

Ngassa Care B.V.
Rumbeeksesteenweg 92
8800 Roeselare
Belgium

Company number: 1019.151.383
Email: info@playwlucks.com
Phone: +4917676323535

2. DATA WE COLLECT

Information you give us
When you place an order, create an account, sign up for our newsletter or contact us, we collect the information you provide. This includes your name, billing and delivery address, email address, phone number, order details and any messages you send us.

Payment information
Payments are handled by our payment providers. We receive confirmation of your payment and limited details such as the payment method used, but we do not store your full card or bank details.

Information collected automatically
When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, the pages you visit, the time and date of your visit and your approximate location based on your IP address.

Information from third parties
If you interact with us through social media or sign in using a third party account, we may receive information from those platforms in line with your settings there.

3. WHY WE USE YOUR DATA AND THE LEGAL BASIS

We only process your personal data when we have a legal basis to do so.

To process and deliver your order, handle payments, returns and customer service. Legal basis: performance of a contract.

To send you emails about your order, such as order and shipping confirmations. Legal basis: performance of a contract.

To keep our website secure, prevent fraud and improve our store and services. Legal basis: our legitimate interests.

To send you newsletters and marketing messages and to show you personalised advertising. Legal basis: your consent, which you can withdraw at any time.

To meet our legal obligations, such as keeping accounting and tax records. Legal basis: legal obligation.

4. WHO WE SHARE YOUR DATA WITH

We never sell your personal data. We only share it where necessary with:

Our website and shop platform provider, Wix.com, which hosts our store and processes data on our behalf.

Payment providers, including Wix Payments, which process your payments securely.

Shipping and delivery partners, who need your name and address to deliver your order.

Marketing and analytics partners, only where you have given your consent.

Authorities or legal advisers, where we are required to by law or need to protect our rights.

All service providers who process data on our behalf are bound by contract to keep it confidential and secure and to use it only on our instructions.

5. COOKIES

Our website uses cookies and similar technologies. Essential cookies are needed for the website and checkout to work. Analytics and marketing cookies are only set if you give your consent through our cookie banner. You can change your choices at any time and you can also delete or block cookies in your browser settings.

6. INTERNATIONAL TRANSFERS

Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, so your data receives an adequate level of protection.

7. HOW LONG WE KEEP YOUR DATA

We keep your personal data only for as long as we need it for the purposes described above. Order and invoice data is kept for the period required by Belgian accounting and tax law, which is generally seven years. Marketing data is kept until you withdraw your consent or unsubscribe.

8. HOW WE PROTECT YOUR DATA

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses SSL encryption. While we work hard to protect your data, no system can be guaranteed to be completely secure.

9. YOUR RIGHTS

Under the GDPR you have the right to:

Access the personal data we hold about you.
Have inaccurate data corrected.
Have your data deleted, where there is no legal reason for us to keep it.
Restrict how we use your data.
Receive your data in a portable format.
Object to our use of your data based on legitimate interests, including direct marketing.
Withdraw your consent at any time, without affecting processing that took place before.

To use any of these rights, simply email us at info@playwlucks.com. We may need to confirm your identity and will reply within one month.

You also have the right to lodge a complaint with a data protection supervisory authority. Our lead authority is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, Belgium, www.dataprotectionauthority.be. You may also contact the supervisory authority in the country where you live.

10. NEWSLETTER

If you sign up for our newsletter, we use your email address to send you news and offers about Playwlucks. You can unsubscribe at any time using the link in every email or by contacting us.

11. CHILDREN

Our store is not aimed at children. We do not knowingly collect personal data from anyone under 16. If we learn that we have collected such data without the consent of a parent or guardian, we will delete it as soon as possible.

12. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Ngassa Care B.V.
Attn. Data Protection
Rumbeeksesteenweg 92
8800 Roeselare
Belgium

Email: info@playwlucks.com
Phone: +4917676323535